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Recently had a pretty terrible experience with a largely known online dealer. Plants all came in terrible shape and microfauna was nearly all dead in several cultures. I was pretty steamed at first and wanted to write a bad review but after Contacting the Seller FIRST he ended up making it right and I was pretty satisfied with replacements for most of the dead.

Pays to be patient because most of the time people want to do a good job for their customers.
You did the right thing IMO. The seller will have more incentive to work with you if they don't already have a negative public review from you, plus things happen during shipping that the vendor has no control over (especially during the coldest and hottest months).
 

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Excellent guidelines Shawn, wish I had these a year or two ago. LOL

I sometimes feel like I may go overboard with my questioning, but I am still a nervous newbie, and every seller I have worked with has been amazing so far. Except the guy at a Repticon that sold me isopods... LOL And he is the only one I have met face to face.

Angela
 
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