are you uploading from your machine? if so, do you have a photo program that will shrink your photo? I had trouble with this also until I had shrunk the photo down small enough. this may not be of any help but I would make sure that the photo height is no greater than the 80 pixel limit and the width is no greater than 80 pixels. The total file size no greater than 6 kb. The go to profile and then avatar. I can't see any reason why it shouldn't work. Hope this helps.