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Discussion Starter · #1 ·
I had a shipment due to arrive today from SC (non frogs). Instead of arriving this morning for me to pick-up, they have been stuck at the Memphis HUB due platform issues. Memphis high today, 97F. I am not holding much hope, I just got off the phone and the plane has not left. Every carries has issues. Shipment was sent FedEx(All-Pro Shipping).
 

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I use USPS and nothing else. You're right, every carrier has issues - and USPS is still the cheapest of them all - and have maybe 1 or 2 percent shipments that have a problem of any kind. That said, I virtually never have any problems, even worldwide, and I'm shipping plants all over. I'm sure that plants are a little bit more resilient than frogs, but the fact is, the USPS has been reliable, cheap, and a good standard for me. Not to mention, no ridiculous forms / paperwork to fill out.
 

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What are the "platform" issues? Is the plane down for maintenance? Is your package on the plane, in a container, on the ground in a container, or stil loose? Was it clearly marked as live animals?
 

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Discussion Starter · #4 · (Edited)
They stated platform issues and several planes did not leave according to FedEx. So it is packed in a container, I asked if it could get to a cool location and was told that may be impossible since it is in a container already. I have no idea how the box is marked, I am the receiver, not the sender. My main reason to post is not to question FedEx, but to point out shipping errors/issues/delays happen with every carrier. Many people joined the band wagon on USPS.
 

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Indeed, and I'm not trying to dissaude that, I know for a fact it happens (I work at the FedEx Indy hub). Just trying to help figure out what the problem is.

The good news being, if it's on the plane, it should be ok, as the planes holds are airconditioned, so hopefully it wasn't left sitting out on the ramp.
 

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I use USPS and nothing else. You're right, every carrier has issues - and USPS is still the cheapest of them all - and have maybe 1 or 2 percent shipments that have a problem of any kind. That said, I virtually never have any problems, even worldwide, and I'm shipping plants all over. I'm sure that plants are a little bit more resilient than frogs, but the fact is, the USPS has been reliable, cheap, and a good standard for me. Not to mention, no ridiculous forms / paperwork to fill out.
http://www.dendroboard.com/forum/general-discussion/68064-cheap-shipping-too-good-true.html
 

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USPS using Fedex planes simply means your frogs go through twice as many transfers and twice as many hands. Seems like this means twice as much opportunity for problems. I don't understand why using the same plane seems to mean "same difference" to some. It is twice as much processing. And really, who's packages are going to get priority? Their own customers, or the competitions? Think about it. I agree that you should always pack for at least 2 days. Max and I had a real stroke of Luck on top of proper packaging when ours survived 10 days in the USPS system. I like to pack for the Apocalypse, but it's hard to pack for USPS!
I think it's at least a bonus that with FedEx at least you know where your frogs are. USPS still has no idea where my frogs were for 10 days.
I still use USPS for bug shipments and I kid you not, at least 20 to 25 percent of my Priority bug shipments are 1 to 3 days late. Bugs are a little easier to replace than frogs!
JJ, I'm going to bet that they don't take 5 to 10 days to get there. I've seen it twice in a month through USPS.
 

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Yes but Doug yours was the exception to the rule, I had 1 USPS lost for 5 days but the frogs were in great shape upon arrival. Delayed shipping has happened to me 3 or 4 times out of easily 200 packages over the last 4 or 5 years with USPS, I have had twice that many that were stated 2 day service arrive in 1 day with USPS.
For my money I am going USPS all of the time, I did 3 or 4 packages last year with Fed-Ex and they were all in excess of $110. My last UPS overnight came in dead and the reason I originally switched to USPS was the fact that 4 or 5 out 20 shipments with UPS did not arrive overnight when that was their gaurentee, and with them I did not get my shipping $$ back.
All company's have issues at times and it could be that your area may just have the wrong people giving consistantly crappy service, where I live however the USPS folks are eager to please. It boils down to people caring about who they work for, bad attitudes exist in all company's and maybe just for a day but it could have been YOUR day.
 

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Yes but Doug yours was the exception to the rule, I had 1 USPS lost for 5 days but the frogs were in great shape upon arrival. Delayed shipping has happened to me 3 or 4 times out of easily 200 packages over the last 4 or 5 years with USPS, I have had twice that many that were stated 2 day service arrive in 1 day with USPS.
For my money I am going USPS all of the time, I did 3 or 4 packages last year with Fed-Ex and they were all in excess of $110. My last UPS overnight came in dead and the reason I originally switched to USPS was the fact that 4 or 5 out 20 shipments with UPS did not arrive overnight when that was their gaurentee, and with them I did not get my shipping $$ back.
All company's have issues at times and it could be that your area may just have the wrong people giving consistantly crappy service, where I live however the USPS folks are eager to please. It boils down to people caring about who they work for, bad attitudes exist in all company's and maybe just for a day but it could have been YOUR day.
I pay $62 per pkg. with FedEx for a pkg. under 12 inches weighing 2 lbs. My packages have arrived safe and sound the next day (albeit a few hours past the scheduled morning delivery time, in which case they easily refunded all my money), and I will continue to use them due to their good service thus far. I am not inclined to use UPS or USPS for shipping animals due to the things described above. Always insure the package as well, esp. with USPS---that way you don't lose everything if it's lost.
 

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I had a shipment due to arrive today from SC (non frogs). Instead of arriving this morning for me to pick-up, they have been stuck at the Memphis HUB due platform issues. Memphis high today, 97F. I am not holding much hope, I just got off the phone and the plane has not left. Every carries has issues. Shipment was sent FedEx(All-Pro Shipping).
If they don't make it (or even if they do), the shipper should be able to get their money back if it wasn't delivered on time and it wasn't due to inclement weather or things beyond their control.
 

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With Delivery Confirmation, which I now use for each and every package, even letters (checks) - I can see exactly where it is at any given day.
$110 - $62 ? Holy cow !
A big, heavy, box full of plants costs me, say, $25 tops.
 

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Discussion Starter · #13 ·
If they don't make it (or even if they do), the shipper should be able to get their money back if it wasn't delivered on time and it wasn't due to inclement weather or things beyond their control.
They do not insure live animals. No one in the logistics/shipping industry does that I am aware of, just because you buy insurance does not mean they have to honor it.
UPDATE: Picked-up the package and you could smell it before I opened it. DOA. This package was from SC to IL.
 

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That sucks Jason, sorry to hear it.
 

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They do not insure live animals. No one in the logistics/shipping industry does that I am aware of, just because you buy insurance does not mean they have to honor it.
UPDATE: Picked-up the package and you could smell it before I opened it. DOA. This package was from SC to IL.
The USPS doesn't insure against damage whatsoever, only against loss (as in, it didn't arrive). Sorry for your loss.
 

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With Delivery Confirmation, which I now use for each and every package, even letters (checks) - I can see exactly where it is at any given day.
$110 - $62 ? Holy cow !
A big, heavy, box full of plants costs me, say, $25 tops.
This is with Priority Overnight shipping via FedEx, not USPS, whose Express option may in fact take 2-3 days anyhow. You get what you pay for. I like the added bonus of getting all my money back b/c it's a couple hours late (which has happened twice out of ten times or so):D.
 

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They do not insure live animals. No one in the logistics/shipping industry does that I am aware of, just because you buy insurance does not mean they have to honor it.
UPDATE: Picked-up the package and you could smell it before I opened it. DOA. This package was from SC to IL.
Sorry to hear of the loss of another animal. I was hoping (actually expecting) for the same result as those now famous vanzos. Delays are inevitable in the 'overnight' shipping business, but if packaged correctly to include the unexpected delay most things turn out ok. One exception is the heat.. not sure if even a phase-22 panel or panels would be able to stabilize the internal temperature with 97 degree heat beating down on it. I hate to hear stories like this.

I also found it funny when I went to pick up a shipment at my local FedEx hub ('Held at Hub for pickup' shipment) and saw a US Mail truck loading all of the Express-Mail items into their truck (around back and out of view, like top secret).. This causes another sort and we all know and like said before the more hands that touch these packages the more chance for human error. and they just DON'T CARE.. regardless of what is written on the package!..

Peter Keane
 

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I was supposed to get frogs yesterday mroning via UPS. It was sent to the wrong place and they told me it was supposed to arrive tomorrow. Fortunately it had only been shipped three hours away from the sender, so he intercepted the package.

UPS told him they wouldn't refund him shipping because the package had been intercepted. I called and spoke with some people and got the refund rather quickly. Before I found out that he had intercepted I called and discussed with customer service what would happen if they arrived doa. Initially they didn't want to say they would refund me anything, but after applying a little pressure I got them to assure me that they would cover the total cost of everything. Ultimately I'm glad the frogs were intercepted, better they are alive than us getting a refund. Point is, all carriers have issues, and I think it just depends on knowing how to talk to customer service to get what you want....
 

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Sorry to hear about the loss. I just shipped overnight a proven female escudo from Los Angeles to NY using USPS. It was to arrive by 3:00. It arrived by 9 and all was alright. I also used an extra phase 22 to be on the safe side just in case............. So a postitive experience.
Again sorry about the loss and the negative experience.
 

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Always insure the package as well, esp. with USPS---that way you don't lose everything if it's lost.
Be careful how much you insure it for. If you state too high a number the carrier will ask you to open it to make sure it is packaged right. For those of us without a live animal shipping license, that could be a bit of an issue.
 
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