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  #1 (permalink)  
Old 07-13-2015, 03:38 AM
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Default Difficulties accessing dendroboard

Hi all,
I'm new here & having great difficulties accessing the site from my home computer. My log in works fine from my mobile & other computers (as you can see) so it's an issue with the IP address, not me forgetting my password.

I have tried contacting the administrator via the link I get when I have access difficulties - no response as yet.

I can see the instruction at the top of this page asking: If you have any questions about the functionality of the site please post it here: Feedback & Questions but when I try to use the link to "Feedback & questions", I get the following message: Invalid Forum specified. If you followed a valid link, please notify the administrator

Could someone please point me in the right direction of some guidance so I can get this sorted as I'd love to be able to start using this fantastic forum.

Many thanks in advance
Laura
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Old 07-17-2015, 08:59 AM
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Default Re: Difficulties accessing dendroboard

Hey Laura, I too have issues.

It seems my home network is IP banned from dendroboard despite never having visited the site before last month, depending on your internet service provider settings you may have a dynamic IP address, which could be causing the issue (I suspect this is the reason in my case). Essentially there are a limited number of IP addresses (the address you connect from) these get reallocated between connections by your ISP or network, so your address may be banned even though you've never done anything.

Hope that clears it up a bit, someone feel free to correct me if I'm wrong, at work at the moment so typing kinda rushed.

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Old 07-19-2015, 12:37 PM
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Default Re: Difficulties accessing dendroboard

Thanks Bolo,
good to know why it might be happening. Hoping to hear back from the administrator soon so I can sort it out.

Is there a way of contacting the administrator through this site i.e via PM?

Laura
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Old 07-20-2015, 04:11 AM
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Default Re: Difficulties accessing dendroboard

http://www.dendroboard.com/forum/mem..._yungster.html

http://www.dendroboard.com/forum/members/siteadmin.html

I would try Yung first, he is generally more responsive to member issues. It may be an issue for the technical team though.
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Old 07-20-2015, 01:34 PM
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Default Re: Difficulties accessing dendroboard

Thankyou Tom
I'll give that a try
Regards
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Old 07-20-2015, 06:02 PM
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Default Re: Difficulties accessing dendroboard

Froggle and Bolo:

Sorry to hear you're having difficulties accessing our site. If you don't mind sending me a PM of your IP address (if you're not sure how to find out, go to Google and google "what is my IP address"). I'll compare it to our list of banned IP addresses and see if your IP is banned.

Yung
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