Re: Shipping issues with Petco
I've ordered exo-terras from Petco before and all of them have arrived intact via freight. One of them was that exact model itself. (But thanks to Socratic Monologue, I'll be ordering from Kens Fish now due to those fantastic exo-terra prices)
If the warehouse manager can't help you out, you can always try calling Petco's corporate line and talk to someone there. Speaking as someone with big-box-store experience, when HR or corporate yells at you for screwing up, you get things done properly next time.