One of the reasons (among others) Iíll never buy from them again.
Well, it sounds like you've got your experiences. They sound unpleasant, I'm sorry to hear of them. I hope you provided some feedback so they can try to improve. If they're willing.
@MKF - if you're willing to pay full retail your "LFS" (or whatever you call them there) will often add stuff to their orders from suppliers. All mine here will, anyway. Also, Josh's Frogs isn't the only outfit that'll bring stuff to shows for you...and, for all you know, you'd have a great biz experience w/ that company anyway. I've got no complaints.