Re: Black Jungle
They are often gone on weekends vending at shows (they were vending at a flower/plant show this past weekend). They can receive hundreds of e-mail inquiries within a day or two (keep in mind, although they focus quite a bit on dendrobatids and the small niche hobby based around them, their customers and inquiries and attended shows run the gammut of herpetological hobbies and supplies, not to mention plants...). Imagine how this can build up during a 3-4 day weekend spent vending (which you need to be fully present at as you deal with customers who are visiting your table...not distracted by answering e-mails ad naseum on your iPhone every two minutes).
Give them a call. As was mentioned, if you want to guarantee getting ahold of them, this is by far the most effective way.